Return to Help Index
Payment Information
Do I have to pay sales tax?
  Yes, you do need to pay any taxes that apply to your province.  In some cases this is HST and in other cases it is GST only.  The rules are set by the provinces and they do vary from one province to the next.  The best way to see your taxes is to view the taxes that are applied to your order during check out.
I have a question on my charges.
  Click the "My Account / Order Status" link at the top right hand side of our site to review your orders. You may compare your order history on our website, with your financial records. If you have further questions or concerns, please contact customer service for further assistance.
What are my payment choices?
  You may pay online using Visa, Mastercard, PayPal or eTransfer.  In our store you can also use cash or debit.
I need a copy of my receipt/invoice.
  Click the "My Account / Order Status" link at the top right hand side of our site to print invoices.
When will my credit appear on my account?
  Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
  For large items, that require a custom quote, your credit card will be charged once you approve the shipping cost for your order. For items that calculate the shipping your card will be charged once we receive and review your order.